1. Pickup and delivery should be done solo.

If at all possible, we request our volunteer sponsor travel alone when pickup up required items and delivery items to kūpuna. Doing so avoids the potential for contamination from another person.

Additionally, if sponsor is unable to personally do a pickup and delivery, they are at no time allowed to delegate this responsibility to another person.

Instead, we request they contact us via aloha@ourkupuna.com or call us at 808-215-0073 and we will connect kūpuna with another registered Our Kūpuna volunteer.

4. Keep perishable and non-perishable items separated.

To reduce the risk of contaminating non-perishable items from perishable items, volunteers are to keep them separate during the shopping, transporting and delivery periods of their trip.

7. Work out a reimbursement plan prior to delivery.

We always strive to have little to now physical interaction with volunteer and kūpuna for safety precautions. Exchanging money can make this difficult. Here are ideas and best practices to handle reimbursements:

• Venmo / CashApp: If both parties are set up with one of these apps, this is the preferable way to handle reimbursement. Volunteer will text a copy of the receipt and kūpuna can reimburse from the app.

• Envelope: After checking out, the volunteer can call or text kūpuna to notify them of the outstanding balance. Kūpuna will then write a check (ideal) or leave cash (least ideal) in an envelope with instructions of where the envelope is left outside. If cash is the reimbursement method, it’s best to time it out so money is not left unattended for too long of a period.

Pharmacy pick ups:

Best practice is to have kūpuna call their pharmacy to put their credit card in their system. For most medication, as long as sponsor knows the kūpuna’s name, DOB and address, they will be able to pick up medication.

When delivering items, if physical interaction is required, it is highly recommended that both parties maintain at least six feet of separation from each other.