Privacy Policy
Our Kūpuna (Hawaiʻi VA Foundation)
Last updated: July 2026
Our Kūpuna is committed to protecting the privacy of the kūpuna, volunteers, donors, and community members we serve. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
We may collect the following types of information through our website, programs, and communications:
Contact information (name, phone number, email address, mailing address)
Information provided when registering for a program (Volunteer Connections, Aloha Maui, or our Disaster Case Management Program)
Information provided by volunteers, donors, or partners who sign up to receive updates from us
Mobile phone numbers collected for the purpose of SMS/text message communication
Website, Data & Communications
How We Use Your Information
We use the information we collect to:
Coordinate services and connect kūpuna and households with support
Provide program updates, appointment reminders, and case management communications
Send text messages related to services you have requested or programs you are enrolled in
Communicate about donations, events, and organizational updates, if you have opted in to receive these
Respond to inquiries and provide customer support
SMS/Text Messaging Privacy
If you provide your mobile phone number and opt in to receive text messages from Our Kūpuna, we collect and use that information solely to communicate with you about our programs and services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing of mobile information with third parties for the purposes of marketing is prohibited. Your phone number and any information related to SMS opt-in consent will not be sold, rented, or shared with outside companies for their own marketing use.
Message and data rates may apply. Message frequency varies depending on the program you are enrolled in. You may opt out of text messages at any time by replying STOP. For help, reply HELP, or contact us directly at the information below.
We do not sell your personal information. We may share information with:
Program partners and subcontractors directly involved in delivering services to you (for example, case managers or volunteer coordinators)
Government agencies or funders when required for grant reporting or disaster case management program compliance (in aggregate or de-identified form wherever possible)
Service providers who help us operate our programs (such as our phone and messaging platform), under confidentiality obligations
We do not share your information with third parties for their own marketing purposes.
Information Sharing
We take reasonable measures to protect the personal information we collect from loss, misuse, and unauthorized access.
Data Security
At any time, you may:
Opt out of SMS communications at any time by replying STOP
Request to review or update the information we have on file for you
Ask us to remove your contact information from our systems, subject to any recordkeeping requirements tied to funded programs
Your Choices
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Our Kūpuna (Hawaii VA Foundation) | 808-215-0073 | aloha@ourkupuna.com
Contact Us
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.